Lesson content
1. Remember client names and their preferred polish colors in a notebook/CRM.
2. Send a thank-you message after their first service, including a photo of the finished product.
3. Send a reminder for re-fills/re-applications after 2–3 weeks via Zalo.
4. Give a small birthday gift (a 50k VND voucher or a mini nail polish).
5. Listen to complaints — offer free fixes if clients are not satisfied within 48 hours.
6. Create a private VIP group (on Zalo/Facebook) to announce trends and early offers.